Returns FAQs
Can I ship my WiFiBOX from outside Japan to return it?
No. As a general rule, WiFiBOX devices cannot be returned by shipping them from outside Japan. Why shipping from outside Japan is not accepted WiFiBOX contains a lithium-ion battery, so shipping may be restricted depending on the country and courier ...
Can I return my WiFiBOX outside Japan?
No. There are no WiFiBOX return locations outside Japan. Please return your WiFiBOX at a rental station in Japan. Returns shipped from outside Japan are also not accepted. Where you can return your WiFiBOX WiFiBOX can only be returned at rental ...
When do I need to return my WiFiBOX?
Please return your WiFiBOX by the scheduled return date you selected when placing your booking. Return deadline The scheduled return date entered during the booking process is your return deadline. Please return the device to a WiFiBOX rental station ...
What should I do if I forgot to return my WiFiBOX and took it home?
Please return your WiFiBOX at the nearest rental station as soon as possible. If you are using a 5G device, please see the information below. Return it at the nearest rental station The quickest and easiest option is to take the device to the nearest ...
Can I return my WiFiBOX by courier?
Yes. You can return your WiFiBOX by courier. Courier returns must be shipped from within Japan. We cannot accept returns shipped from outside Japan. Please note that courier returns may cost more because you are responsible for the shipping fee, and ...
How do I return my WiFiBOX if my arrival airport changes?
You can return your WiFiBOX at a different location. Please return it at a nearby WiFiBOX rental station, such as one at your new arrival airport. If you are using a 5G device, please see the information below. How to return your WiFiBOX You do not ...
How can I change my return location?
You can return your WiFiBOX at a different location from the one selected when you placed your booking. If you are using a 5G device, please see the information below. Changing the return location WiFiBOX can be returned at any compatible rental ...
How do I return my WiFiBOX?
You can return your WiFiBOX by inserting it into an empty slot at a nearby rental station. How to return your WiFiBOX Find a convenient WiFiBOX rental station and insert the device into an available slot. For detailed instructions, please refer to ...
Can someone else return my WiFiBOX for me?
Yes. Someone else can return your WiFiBOX on your behalf, although we do not generally recommend it due to the risk of return problems. Returning a WiFiBOX on someone else's behalf A WiFiBOX can be returned simply by inserting it into a rental ...