Can I return my WiFiBOX by courier?
Yes. You can return your WiFiBOX by courier.
Courier returns must be shipped from within Japan. We cannot accept returns shipped from outside Japan.
Please note that courier returns may cost more because you are responsible for the shipping fee, and rental charges will continue until the device arrives at our facility.
Whenever possible, we recommend returning your WiFiBOX at the nearest rental station.
5G WiFiBOX devices can only be returned at designated locations. Please refer to this page for details.
Important information about courier returns
When returning your WiFiBOX by courier:
- You are responsible for the shipping fee.
- Rental charges will continue until the WiFiBOX arrives at our facility.
How to return your WiFiBOX by courier
- Check the expected delivery date and extend your rental through that date.
- After completing the rental extension, send the device to the address below with shipping prepaid.
Return address
Telecom Square, Inc.
Narita Logistics Center
WiFiBOX Returns
5F, Keisei Narita East Exit Morita Building
959 Hanazakicho, Narita-shi, Chiba 286-0033
Japan
Phone: 0120-907-193
If you ship the device without extending your rental, late fees and compensation fees totaling more than ¥20,000 may apply, depending on the circumstances.
We do not accept cash-on-delivery shipments.
Recommended return method
Courier returns may be more expensive because you must pay the shipping fee and rental charges will continue until the device arrives.
If there is a WiFiBOX rental station nearby, we recommend returning the device there instead.
Please refer to this page for a list of rental station locations.
If you are using a 5G device
5G devices can only be returned at designated locations.
They cannot be returned at unsupported rental stations.
Please refer to this page for a list of locations where 5G devices can be returned.
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