When do I need to return my WiFiBOX?

When do I need to return my WiFiBOX?


Please return your WiFiBOX by the scheduled return date you selected when placing your booking.


Return deadline

The scheduled return date entered during the booking process is your return deadline.
Please return the device to a WiFiBOX rental station by that date.

If your return is late

Once the scheduled return date has passed, internet access will stop, but late fees will continue to apply.
If the device has not been returned within seven days, it will be treated as lost, and a ¥15,000 compensation fee will be charged in addition to the late fees.

Warning
Late fees and the compensation fee cannot be reduced or waived, even if you return the WiFiBOX at a later date.

To avoid significant additional charges, please make sure to return your WiFiBOX by the scheduled return date.
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