Pickup FAQs
Can I pick up my WiFiBOX from a different location than the one selected when booking?
Yes. You can pick up your WiFiBOX from a different location. Changing the pickup location You can pick up your WiFiBOX from any available rental station, regardless of the location selected when you placed your booking. Even if you selected Narita ...
How can I pick up my WiFiBOX if I can't use my phone's camera?
If you cannot use your phone's camera, you can still pick up your WiFiBOX by entering the rental station code manually. How to pick up your WiFiBOX manually When picking up your WiFiBOX, the QR code scan is used only to identify the rental station. ...
Can someone else pick up my WiFiBOX for me?
No. As a general rule, pickup by someone else is not permitted. Why proxy pickup is not allowed To help prevent problems, we do not accept bookings or pickups made on behalf of another person. Please make sure the person who placed the booking picks ...
Do I need an internet connection to pick up my WiFiBOX?
Yes. A temporary internet connection is required during the pickup process. Why an internet connection is required As part of the pickup process, you will need to access the internet using your smartphone or another device. How to connect to the ...
How do I pick up my WiFiBOX?
You can find instructions for picking up your WiFiBOX in the Quick Guide. How to check the pickup instructions Please refer to the Quick Guide for step-by-step pickup instructions. The guide includes a video and easy-to-follow explanations, making it ...
Can I pick up WiFiBOX outside Japan?
No. WiFiBOX cannot be picked up outside Japan. Pickup locations WiFiBOX rental stations are only available in Japan. Therefore, pickup in other countries is not available. Before using WiFiBOX Please pick up your WiFiBOX before departing from Japan ...
Where can I pick up my WiFiBOX?
You can check available WiFiBOX pickup locations on our dedicated locations page. How to find a pickup location Please refer to this page for a list of airports and other facilities where WiFiBOX is available. Important information for 5G plans ...