Can I pick up my WiFiBOX from a different location than the one selected when booking?
Yes. You can pick up your WiFiBOX from a different location.
Changing the pickup location
You can pick up your WiFiBOX from any available rental station, regardless of the location selected when you placed your booking.

Even if you selected Narita Airport as your pickup location, you can pick up your WiFiBOX from another location, such as Tokyo Station.
No advance notice is required
You do not need to update your booking or contact our Customer Support Center.
Simply go to a convenient rental station and complete the pickup process there.
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How can I change my return location?
You can return your WiFiBOX at a different location from the one selected when you placed your booking. If you are using a 5G device, please see the information below. Changing the return location WiFiBOX can be returned at any compatible rental ...
What should I do if the location I selected is closed and I cannot return my WiFiBOX?
If the location you selected is closed, please return your WiFiBOX at another rental station or by courier. Return it at another location Go to a nearby WiFiBOX rental station and return the device there. Return it by courier If returning the device ...
Can I cancel my booking after picking up my WiFiBOX?
No. Once you have picked up your WiFiBOX, your booking cannot be cancelled and no refund can be issued. About cancellations after pickup Once you have picked up your WiFiBOX, your booking is no longer eligible for cancellation. As a result, refunds ...
Where can I pick up my WiFiBOX?
You can check available WiFiBOX pickup locations on our dedicated locations page. How to find a pickup location Please refer to this page for a list of airports and other facilities where WiFiBOX is available. Important information for 5G plans ...
How do I return my WiFiBOX if my arrival airport changes?
You can return your WiFiBOX at a different location. Please return it at a nearby WiFiBOX rental station, such as one at your new arrival airport. If you are using a 5G device, please see the information below. How to return your WiFiBOX You do not ...