Account & My Page
Why can't I see my order in My Page?
There are several possible reasons. Please check the following based on your situation. You may be logged in to a different account If you have multiple email addresses (accounts), you may be logged in with a different account than the one you used ...
What should I do if I forgot my password?
If you forgot your password, please reset it and create a new one. How to reset your password You can reset your password from the Password Reset page. Access the Password Reset page here. If you do not receive the password reset email If you do not ...
How can I unsubscribe from the newsletter?
You can unsubscribe from our newsletter using the link in the email or through My Page. Unsubscribe using the link in the newsletter (Recommended) Each newsletter includes an unsubscribe link at the bottom of the email. Open the link, enter the email ...
How can I delete my account?
You can delete your account by logging in to My Page and selecting Delete Account. How to delete your account Log in to My Page and proceed to Delete Account. If you cannot delete your account You cannot delete your account if any of the following ...
What should I do if I registered with the wrong email address?
The appropriate action depends on your situation. Please check whether you have already placed an order. If you have not placed an order yet Please create a new account using the correct email address. You do not need to use the account that was ...
Can I update my account information?
Yes. You can update your account information from My Page. How to update your account information You can update your account information by going to My Page and selecting Edit/View Account Information. Access My Page here. Important: Your registered ...
Can I register multiple accounts with the same email address?
No. Only one account can be registered per email address. Account registration limit per email address Only one account can be registered with each email address. You cannot create multiple accounts using the same email address. If you need multiple ...
Can I place an order without creating an account?
No. You must create an account before placing an order. Account registration is required to use our service. Account registration is required To use our service, you must create an account in advance. Please complete your account registration before ...
Why can't I create a new account?
You may already have an account registered with the same email address. In some cases, new account registration may also be restricted for certain email addresses for security reasons. Please try logging in first. If you cannot log in, registering ...