What should I do if I registered with the wrong email address?
The appropriate action depends on your situation. Please check whether you have already placed an order.
If you have not placed an order yet
Please create a new account using the correct email address.
You do not need to use the account that was registered with the incorrect email address.
If you have already placed an order
If you have completed your order using an incorrect email address, assistance from our support team is required.
Please contact our Customer Support Center and provide the following information:
- Account holder's full name
- Approximate date of your order
- Destination country (or selected plan)
- Rental period (start and end dates)
- Proof of payment (such as a credit card statement)
If your account is registered with an incorrect email address, you may not be able to use the service.
Please contact us as soon as possible.
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