Why can't I see my order in My Page?

Why can't I see my order in My Page?


There are several possible reasons. Please check the following based on your situation.


You may be logged in to a different account

If you have multiple email addresses (accounts), you may be logged in with a different account than the one you used to place your order.
Please try logging in with your other email address(es).

Your order may not have been completed

Please check the following:
  1. Whether you received an order confirmation email.
  2. Whether the payment appears on your credit card statement or other payment record.
If neither can be confirmed, your order may not have been completed.
In that case, please place your order again.

You may have entered an incorrect email address

If your payment was completed but you did not receive a confirmation email, you may have entered an incorrect email address when placing your order.
In this case, please refer to the relevant help article and then contact our Customer Support Center for assistance.

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