Other Issues
My WiFiBOX will not turn on
If your WiFiBOX will not turn on, please check the following in order. Check the power button Are you pressing the correct button? The power button is located on the side of the device. The button in the center of the device is not the main power ...
My WiFiBOX LEDs keep flashing and I cannot operate the device
If the WiFiBOX LEDs repeatedly turn on and off by themselves and the device does not respond, the device may be faulty. Please contact our Customer Support Center. Common symptoms The following symptoms may indicate a device failure: The LEDs ...
All three red LEDs are flashing and I cannot use my WiFiBOX
If all three red LEDs are flashing rapidly, the WiFiBOX is updating its firmware. This does not indicate a malfunction. Please wait for the update to finish. Why does this happen? In rare cases, a WiFiBOX that has not been rented for a long time may ...
The WiFiBOX I picked up is damaged or dirty
If the WiFiBOX you picked up is damaged or noticeably dirty, please contact our Customer Support Center immediately while you are still at the pickup location. When to contact us Please contact us right away if: The device is cracked or chipped A ...