My WiFiBOX will not turn on
If your WiFiBOX will not turn on, please check the following in order.
Check the power button
Are you pressing the correct button?
The power button is located on the side of the device.
The button in the center of the device is not the main power button.
Check the battery level
For 4G devices
4G devices have a button with a lightning bolt symbol in the center.
Press this button to check the green battery indicator LEDs.
If two to four LEDs light up
The device has enough battery power.
If it still will not turn on, the device may be faulty. Please contact our Customer Support Center.
If no LEDs light up, or only one LED lights up
The battery may be too low.
Please charge the device first.
For 5G devices
If the device does not respond when you press and hold the power button, please charge it first.
If the device does not charge properly, please refer to this article.
If the problem continues
If the issue continues after trying the steps above, please contact our Customer Support Center.
Our support staff may ask you to perform the same checks again.
Letting us know which steps you have already tried will help us assist you more quickly.