Other FAQs
Can I use a WiFiBOX at a hotel or café without being a customer?
Yes. You can use a WiFiBOX installed at a hotel or café even if you are not staying at the hotel or using the business. You can enter and use the WiFiBOX You may enter the hotel or business and use the WiFiBOX rental station. Hotels and businesses ...
When will my refund appear?
If you cancel your booking, the refund will be processed immediately. If we issue a refund due to a problem or other special circumstance, we will complete the refund process within three business days. However, it may take approximately 10 days for ...
What is the phone number for the WiFiBOX Support Center?
The Support Center phone line handles device-related problems only. Please note that telephone support is available in Japanese only. What the phone line can help with The phone line provides assistance with issues such as: Problems with your ...
What should I do if my WiFiBOX is damaged by water?
If your WiFiBOX is damaged by water, please submit a report through the designated form as soon as possible and return the device by courier. How to report the damage As soon as you notice that the WiFiBOX has been damaged by water, please submit a ...
What should I do if my WiFiBOX is lost or stolen?
If your WiFiBOX is lost or stolen, please submit a report through the designated form as soon as possible. How to report a lost or stolen device As soon as you notice that your WiFiBOX is missing or has been stolen, please submit a report using this ...
Is there an official WiFiBOX app?
WiFiBOX does not currently offer an official app. By adding the WiFiBOX website to your home screen, you can access it with a single tap—just like an app. This makes it easy to book a WiFiBOX or pick up your device whenever you need. iPhone (iOS) ...