What is the phone number for the WiFiBOX Support Center?
The Support Center phone line handles device-related problems only.
Please note that telephone support is available in Japanese only.
What the phone line can help with
The phone line provides assistance with issues such as:
Problems with your WiFiBOX, including connection, charging, or device failures
Problems with a WiFiBOX rental station, such as being unable to pick up your device
Alert
The phone support team cannot answer inquiries unrelated to these types of device or rental station problems.
Phone numbers — Japanese support only
Calling from within Japan
0120-907-193
If you cannot use the toll-free number:
03-4221-6094
Calling from outside Japan
+81-3-4221-6094
International call charges may apply when calling from outside Japan.
Please help us keep the phone line available for urgent issues
The phone line is intended for customers experiencing device-related problems.
For non-urgent inquiries, please use the inquiry form so that the phone line remains available for customers who need immediate assistance.
Please use the inquiry form for topics such as:
- Questions about prices or products
- Questions before booking, including price checks or travel-related inquiries
- Questions about how to use WiFiBOX before your rental begins
- Inquiries after returning your WiFiBOX