What should I do if my WiFiBOX is damaged by water?
If your WiFiBOX is damaged by water, please submit a report through the designated form as soon as possible and return the device by courier.
How to report the damage
As soon as you notice that the WiFiBOX has been damaged by water, please submit a report using this form.
When to submit the report
Please submit the report as soon as possible, preferably by your scheduled return date.
Risks of reporting it late
If you delay submitting the report:
- Your Wi-Fi Insurance may no longer apply, even if you purchased it
- Late fees may be charged in addition to the compensation fee
Please report the damage as soon as you become aware of it.
Important return information
Do not return the device to a rental station
A water-damaged WiFiBOX must not be inserted into a rental station.
Doing so could damage the rental station itself.
Return the device by courier
Please refer to this article and return the WiFiBOX by courier.