If you cancel your booking, the refund will be processed immediately.
If we issue a refund due to a problem or other special circumstance, we will complete the refund process within three business days.
However, it may take approximately 10 days for the refund to appear on your card statement or in your digital wallet.
How long it takes for a refund to appear
The timing depends on your card issuer, digital wallet provider, billing cycle, and other factors.
What we can help with
Once we have completed the refund process, the remaining processing is handled by your card issuer or payment service provider.

We cannot control or speed up the processing time of your card issuer or payment service provider, even if you contact us.