Plans
What should I do if I realize after arriving that I selected the wrong plan?
Unfortunately, your plan cannot be changed after you have picked up your WiFiBOX and traveled to your destination. Changing your plan The country or plan cannot be changed after the WiFiBOX has been picked up. Therefore, even if you notice the ...
Can I use the internet at a connecting airport?
No. You cannot use the internet at a connecting airport if it is in a country not covered by your plan. Where you can use WiFiBOX WiFiBOX can only connect in the countries or regions covered by your selected plan. For example, if you have booked a ...
Which plan should I choose if I will use WiFiBOX in both the mainland United States and Hawaii?
You can use WiFiBOX in both locations by selecting either the mainland United States plan or the Hawaii plan. Which plan to choose Please select either of the following: Mainland United States (Single-Country Plan) Hawaii (Single-Country Plan) ...
Can I add more data to my plan?
No. Additional data cannot be purchased or added to your plan. About your data allowance If you are using a plan with a daily data allowance, such as the 500 MB or 1 GB plan, you cannot add more data after reaching the daily limit. Your connection ...
What should I do if I booked the wrong plan?
The available options depend on whether you have already picked up your WiFiBOX. If you have not picked up your WiFiBOX Cancel your current booking and place a new booking with the correct plan. If you have already picked up your WiFiBOX ...
Can I check the signal coverage for a specific location in advance?
No. We cannot confirm the signal conditions for a specific area or facility in advance. General guide to coverage In general, WiFiBOX should work in areas where smartphones can connect to a mobile network. If smartphones have no signal in a location, ...
What is the difference between the Unlimited and Truly Unlimited plans in Japan?
The difference between the Unlimited and Truly Unlimited plans is whether a speed limit applies. Unlimited plan Data allowance The Unlimited plan does not have a fixed data allowance. Speed limit If you use more than 3 GB in one day, your maximum ...
What can I do with a 200 MB plan?
The 200 MB plan is suitable for emergency use, such as sending text messages through LINE or email, performing a few web searches, and checking maps. It may not provide enough data for regular everyday internet use. Approximate usage with 200 MB If ...