Charging Issues
My WiFiBOX does not respond or charge when connected
If your WiFiBOX does not respond when connected to a charger, the issue may be with either the device or the charger. Please check this article first. If the problem continues after trying multiple chargers, the WiFiBOX may be faulty. What to check ...
My WiFiBOX does not charge to 100%
If your WiFiBOX does not fully charge, the charger may not provide enough power or may not be compatible with the device. Please try using a different charger. For information about recommended chargers, please refer to this article. Common causes ...
My WiFiBOX had a low battery when I picked it up
If your WiFiBOX has a low battery when you pick it up, the device may be faulty. Please contact our Customer Support Center as soon as possible. Normal battery level WiFiBOX devices are normally provided with a battery level between 70% and 100%. ...