My WiFiBOX does not charge to 100%
If your WiFiBOX does not fully charge, the charger may not provide enough power or may not be compatible with the device.
Please try using a different charger.
For information about recommended chargers, please refer to this article.
Common causes
The charger does not provide enough power
Check the OUTPUT shown on the charger.
If the output is 1A or less, it may not provide enough power. This may cause issues such as:
- The device does not charge properly
- The battery only charges to around 50%
The charger is designed for a specific device
Chargers designed specifically for products such as iPhones or IQOS devices may not charge your WiFiBOX properly.
Please use a standard USB charger that is compatible with a wide range of devices, such as smartphones and tablets.
We recommend using a USB Type-C charger
WiFiBOX devices generally charge more reliably with a USB Type-C charger.
Charger compatibility may vary. We recommend trying more than one charger if your WiFiBOX does not charge properly.