What type of charger do I need for my WiFiBOX?
Please use a charger that is compatible with your WiFiBOX model (4G or 5G).
For 4G devices
Please use a USB Type-C charger (recommended) or a USB Type-A charger.
If you use a USB Type-A charger, we recommend one with an output of 2A or less.
For 5G devices
Please use a USB Type-C charger.
Some high-output chargers may not charge the device properly.
In addition, chargers designed specifically for certain devices—such as iPhone or IQOS chargers—may not work correctly with WiFiBOX, even if the connector fits.
Charger compatibility may vary. If possible, we recommend bringing more than one charger when you travel, so you have an alternative if one does not work properly.
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Is a charger included?
No. A charger (power adapter) is not included with WiFiBOX. Please use your own charger. Compatible chargers You can use a standard USB Type-C charger, such as one used for smartphones. For the 4G model, USB Type-A chargers are also supported. For ...
What accessories are included with WiFiBOX?
WiFiBOX is rented as the device only. No accessories are included. Included accessories WiFiBOX does not come with any accessories, such as a charger or charging cable. Before using WiFiBOX Please prepare any items you need, such as a compatible ...
My WiFiBOX does not charge to 100%
If your WiFiBOX does not fully charge, the charger may not provide enough power or may not be compatible with the device. Please try using a different charger. For information about recommended chargers, please refer to this article. Common causes ...
My WiFiBOX does not respond or charge when connected
If your WiFiBOX does not respond when connected to a charger, the issue may be with either the device or the charger. Please check this article first. If the problem continues after trying multiple chargers, the WiFiBOX may be faulty. What to check ...
Do I need an internet connection to pick up my WiFiBOX?
Yes. A temporary internet connection is required during the pickup process. Why an internet connection is required As part of the pickup process, you will need to access the internet using your smartphone or another device. How to connect to the ...