What should I do if I cannot pick up my WiFiBOX during the facility's business hours?
If the facility where you planned to pick up your WiFiBOX has already closed, please pick it up at another WiFiBOX rental station.
If there are no other locations where you can pick it up, please cancelyour booking yourself before the scheduled pickup date has passed.
Pick up your WiFiBOX at another location
You can pick up your WiFiBOX at a rental station other than the location selected when you placed your booking.
If there is another WiFiBOX rental station near your current location or along your route, please pick up your device there.
If there are no other pickup locations available
If you cannot visit another WiFiBOX rental station, please cancel your booking yourself.
Once the scheduled pickup date has passed, your booking will automatically be treated as not picked up, and the rental fee cannot be refunded.
If you know that you will not be able to pick up your WiFiBOX, please cancel your booking before the scheduled pickup date has passed.
You cannot pick it up the following day
As a general rule, you cannot use the same booking to pick up your WiFiBOX the following day simply because you were unable to collect it on the scheduled pickup date.
Please either pick up your WiFiBOX at another location on the scheduled pickup date or cancel your booking if pickup is not possible.