How can I cancel my booking?
You can cancel your booking through My Page.
If your booking meets the cancellation requirements, you will receive a full refund.
How to cancel
You can cancel your booking from My Page.
For step-by-step instructions, click here.
Refunds for cancelled bookings
Once your cancellation is complete, any payment you have already made will be refunded in full.
There are no cancellation fees.
Cancellation requirements
You can cancel your booking only if all of the following conditions are met:
- You have not yet picked up your WiFiBOX.
- Your scheduled pickup date has not yet passed.
If either of these conditions is not met, your booking cannot be cancelled and no refund will be issued.
About Customer Support
Customer Support cannot process cancellations on your behalf.
You must complete the cancellation yourself through My Page.