Will the compensation fee be canceled if I return the WiFiBOX later?
No. Once a compensation fee has been charged, it will not be canceled even if you return the WiFiBOX at a later date.
Why the compensation fee cannot be canceled
The compensation fee covers not only the cost of replacing or rearranging the device, but also losses caused by the device being unavailable for rental.
For this reason, the fee will not be canceled even if the device is returned later.
Returning the device after paying the compensation fee
Even after paying the compensation fee, you are still required to return the WiFiBOX.
If you still have the device, please return it as soon as possible.
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Will I be charged a late fee if I return my WiFiBOX late due to unavoidable circumstances?
Yes. A late fee applies if your WiFiBOX is returned after the scheduled return date, regardless of the reason. About late fees WiFiBOX is a rental service, and the device must be returned by the scheduled return date. If it is returned late, ...
Is there a cancellation fee?
No. There is no cancellation fee. If you cancel your booking, any amount you have already paid will be refunded in full. Charges for cancellations When a booking is cancelled, the full amount paid will be refunded. No cancellation fees or other ...
When do I need to return my WiFiBOX?
Please return your WiFiBOX by the scheduled return date you selected when placing your booking. Return deadline The scheduled return date entered during the booking process is your return deadline. Please return the device to a WiFiBOX rental station ...
Will I receive a refund if I return my WiFiBOX earlier than planned?
No. If you return your WiFiBOX before your scheduled return date, the unused portion of your rental fee will not be refunded. About refunds Your rental fee is fixed based on the rental period selected when you place your booking. For this reason, ...
Can I ship my WiFiBOX from outside Japan to return it?
No. As a general rule, WiFiBOX devices cannot be returned by shipping them from outside Japan. Why shipping from outside Japan is not accepted WiFiBOX contains a lithium-ion battery, so shipping may be restricted depending on the country and courier ...