Why isn't my coupon being applied?

Why isn't my coupon being applied?

If your coupon is not being applied, there may be an issue with the code you entered or the coupon's terms and conditions.


Check that the coupon code is correct

The discount will not be applied if the coupon code has been entered incorrectly.

Please check the code and try again.

Check the expiration date

Coupons are only valid for a limited period.
Expired coupons cannot be used.

Check the terms and conditions

Some coupons may have specific conditions, such as:
  1. Available only to first-time customers
  2. Not valid for rental extensions
Please make sure you meet all applicable conditions.

Check that your selected plan is eligible

Some coupons are only valid for specific products, such as:
  1. Plans for certain countries
  2. Unlimited data plans only
Please check whether your selected plan is eligible for the coupon.


If none of the above applies

Close any unnecessary tabs and try again

If you have multiple tabs open, close any tabs you do not need and restart the booking process from the beginning.

Clear your browser cache

Clear your browser cache, then try again.

Use Incognito or Private Browsing mode

The coupon may be applied correctly when using an Incognito or Private Browsing window.

Try a different browser or device

Try using another web browser or a different device, such as a computer or smartphone.

If the issue still persists

Please contact our Customer Support Center.
To help us investigate the issue, please have the following information ready:

  1. The coupon code, booking URL, or booking QR code
  2. A screenshot showing the screen where the discount is not applied
  3. Information about the device and browser you are using

    • Related Articles

    • Can I apply a coupon code after placing my order?

      No. Coupon codes cannot be applied after an order has been placed. Applying a coupon code Coupon codes must be entered during the booking process. Once your order has been completed, a coupon code cannot be added to that booking. If you have not ...

    • Can I have my coupon code reissued?

      No. Coupon codes cannot be reissued. About coupon code reissuance Coupon codes cannot be reissued under any circumstances. If you lose your coupon code, we are unable to issue a new code or resend the original one. Thank you for your understanding.

    • Can the expiration date of my coupon code be extended?

      No. The expiration date of a coupon code cannot be extended. About the expiration date Coupon codes are valid only for a limited period. Once the expiration date has passed, the coupon can no longer be used. Please be sure to use your coupon before ...

    • What is FUP (Fair Usage Policy)?

      FUP, or Fair Usage Policy, is a set of rules designed to ensure that all users can access the internet fairly. What is FUP? If a small number of users consume an extremely large amount of data, it may affect the connection quality of other users. To ...

    • Do I need to extend my rental if my flight or train is delayed?

      Yes. You still need to extend your rental even if your return is delayed due to a flight or train delay. Why an extension is required WiFiBOX is a rental service. Rental fees are based on how long you keep the device, regardless of whether you use ...