Why did I receive an overdue return email after returning my WiFiBOX?
If you received an overdue return email even though you already returned your WiFiBOX, the return may not have been detected correctly.
Common causes
You used a Telecom Square return box
If you placed your WiFiBOX in a Telecom Square return box, it may take up to one day for the return to be confirmed.
This is because the return is completed after staff collect the device and insert it into a rental station.
You placed it in another company's return box
If you placed your WiFiBOX in another company's return box, you will need to wait until the device is delivered to us.
Late fees may continue to apply during this time.
If you know which company's return box you used, please contact that company directly.
The return was not detected correctly
The return may not have been detected for reasons such as:
- The device was not inserted fully into the slot
- There was a connection issue with the terminal
In this case, please contact our Customer Support Center and provide the following information:
- The date you returned the device
- The approximate time of return
- The return location
- The position of the slot, if known
If you handed the device directly to facility staff, please make sure to mention this when contacting us.
Related Articles
Will I receive a refund if I return my WiFiBOX earlier than planned?
No. If you return your WiFiBOX before your scheduled return date, the unused portion of your rental fee will not be refunded. About refunds Your rental fee is fixed based on the rental period selected when you place your booking. For this reason, ...How do I return my WiFiBOX?
You can return your WiFiBOX by inserting it into an empty slot at a nearby rental station. How to return your WiFiBOX Find a convenient WiFiBOX rental station and insert the device into an available slot. For detailed instructions, please refer to ...What should I do if the rental station is full and I cannot return my WiFiBOX?
If all slots at the rental station are full, please use another return method. What to do if you cannot return the device Ask the facility staff If staff are available nearby, such as at a hotel, ask whether they can make a slot available for your ...Can I return my WiFiBOX by courier?
Yes. You can return your WiFiBOX by courier. Courier returns must be shipped from within Japan. We cannot accept returns shipped from outside Japan. Please note that courier returns may cost more because you are responsible for the shipping fee, and ...Can I return my WiFiBOX outside Japan?
No. There are no WiFiBOX return locations outside Japan. Please return your WiFiBOX at a rental station in Japan. Returns shipped from outside Japan are also not accepted. Where you can return your WiFiBOX WiFiBOX can only be returned at rental ...