Why did I receive an overdue return email after returning my WiFiBOX?
If you received an overdue return email even though you already returned your WiFiBOX, the return may not have been detected correctly.
Common causes
You used a Telecom Square return box
If you placed your WiFiBOX in a Telecom Square return box, it may take up to one day for the return to be confirmed.
This is because the return is completed after staff collect the device and insert it into a rental station.
You placed it in another company's return box
If you placed your WiFiBOX in another company's return box, you will need to wait until the device is delivered to us.
Late fees may continue to apply during this time.
If you know which company's return box you used, please contact that company directly.
The return was not detected correctly
The return may not have been detected for reasons such as:
- The device was not inserted fully into the slot
- There was a connection issue with the terminal
In this case, please contact our Customer Support Center and provide the following information:
- The date you returned the device
- The approximate time of return
- The return location
- The position of the slot, if known
If you handed the device directly to facility staff, please make sure to mention this when contacting us.