What should I do if the rental extension deadline has passed?

If the rental extension deadline has passed, you can no longer extend your rental. Please return your WiFiBOX as soon as possible.

If you can no longer extend your rental

Once the extension deadline has passed, no further extensions can be processed.

Please return your WiFiBOX as soon as you can.

Charges for a late return

Rental fees will continue to apply until the device is returned, even if internet access has already been suspended.

Additional charges after seven days

If your WiFiBOX has not been returned within seven days of the scheduled return date, a ¥15,000 compensation fee will be charged in addition to the late fees.

Late fees and the compensation fee will not be waived even if you return the device at a later date.

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• Can I change my data plan during my rental?

  No. You cannot change your data plan while your current rental period is in progress. Changing your plan during your rental Once you have started using a data plan, it cannot be changed during that rental period. Changing your plan when extending ...