My Page shows "Waiting for Pick-up" after extending my rental. Is this normal?
Yes. This is normal.
Even if "Waiting for Pick-up" appears in My Page after extending your rental, you do not need to pick up another WiFiBOX.
Continue using your current device
Please continue using the WiFiBOX you already have.
About the status display
After your rental extension is processed, "Waiting for Pick-up" may be displayed temporarily.
Once the new rental period begins, the status will automatically change to "Picked up".


You do not need to pick up another device or exchange your current WiFiBOX.
Related Articles
Can I pick up my WiFiBOX before my rental start date?
Yes. You can pick up your WiFiBOX up to 2 days before your scheduled rental start date. There is no additional charge for early pickup during this period. However, internet service will only be available from your rental start date. Early pickup ...
What is the deadline for extending my rental?
You can extend your rental until 11:59 p.m. on the day after your scheduled return date. Rental extension deadline Please complete the extension procedure by 11:59 p.m. on the day after your scheduled return date. Once this deadline has passed, you ...
How can I extend my rental period?
You can extend your rental period through My Page. How to extend your rental Please refer to this page for step-by-step instructions on how to extend your rental. Important information Our Customer Support Center cannot process rental extensions on ...
Can I pick up WiFiBOX outside Japan?
No. WiFiBOX cannot be picked up outside Japan. Pickup locations WiFiBOX rental stations are only available in Japan. Therefore, pickup in other countries is not available. Before using WiFiBOX Please pick up your WiFiBOX before departing from Japan ...
Can I change my data plan during my rental?
No. You cannot change your data plan while your current rental period is in progress. Changing your plan during your rental Once you have started using a data plan, it cannot be changed during that rental period. Changing your plan when extending ...