Is there a cancellation fee?
No. There is no cancellation fee.
If you cancel your booking, any amount you have already paid will be refunded in full.
Charges for cancellations
When a booking is cancelled, the full amount paid will be refunded.
No cancellation fees or other additional charges will apply.
When cancellation is not available
You cannot cancel your booking if either of the following applies:
- You have already picked up your WiFiBOX.
- Your scheduled pickup date has already passed.
In these cases, the booking cannot be cancelled and no refund will be issued.
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Can I cancel my booking after picking up my WiFiBOX?
No. Once you have picked up your WiFiBOX, your booking cannot be cancelled and no refund can be issued. About cancellations after pickup Once you have picked up your WiFiBOX, your booking is no longer eligible for cancellation. As a result, refunds ...Will the compensation fee be canceled if I return the WiFiBOX later?
No. Once a compensation fee has been charged, it will not be canceled even if you return the WiFiBOX at a later date. Why the compensation fee cannot be canceled The compensation fee covers not only the cost of replacing or rearranging the device, ...Will I be charged a late fee if I return my WiFiBOX late due to unavoidable circumstances?
Yes. A late fee applies if your WiFiBOX is returned after the scheduled return date, regardless of the reason. About late fees WiFiBOX is a rental service, and the device must be returned by the scheduled return date. If it is returned late, ...What is Wi-Fi Insurance?
Wi-Fi Insurance is an optional service that covers part or all of the compensation fee if your WiFiBOX is lost or damaged. When is it covered? Wi-Fi Insurance may apply in situations such as: Your WiFiBOX is stolen. You accidentally lose your ...How can I cancel my booking?
You can cancel your booking through My Page. If your booking meets the cancellation requirements, you will receive a full refund. How to cancel You can cancel your booking from My Page. For step-by-step instructions, click here. Refunds for cancelled ...