I may have returned my WiFiBOX in the wrong direction
If you were able to insert the WiFiBOX fully into the rental station, it was returned correctly.
Please also check whether you received a return confirmation email.
You do not need to worry about which side is facing up
WiFiBOX can be returned regardless of which side is facing up or down.
As long as the device is fully inserted into the rental station and the return is completed, there is no problem.
It cannot be fully inserted if it is facing the wrong way
If the WiFiBOX is inserted front-to-back incorrectly, it will catch partway through and cannot be pushed fully into the rental station.
Therefore, if you were able to insert it all the way, it was returned in the correct direction.
Check for the return confirmation email
A return confirmation email is sent once your return has been completed.
If you received the email, your return was processed successfully.
If you did not receive the return confirmation email
If you returned your WiFiBOX but did not receive a return confirmation email, please contact our Customer Support Center as soon as possible.
If the return is not recorded correctly, late fees or a compensation fee may be charged automatically.
If you have not received the return confirmation email, please do not leave the issue unresolved and contact us promptly.