Can I cancel my booking after picking up my WiFiBOX?

Can I cancel my booking after picking up my WiFiBOX?


No. Once you have picked up your WiFiBOX, your booking cannot be cancelled and no refund can be issued.


About cancellations after pickup

Once you have picked up your WiFiBOX, your booking is no longer eligible for cancellation.
As a result, refunds are not available.

If you return your WiFiBOX early

Even if you return your WiFiBOX before the end of your rental period, the unused portion of your rental fee will not be refunded.

Why cancellations and refunds are not available

When you pick up your WiFiBOX, the SIM is activated for your rental period.
Because the service is activated at the time of pickup, cancellations and refunds are not available afterward.
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