An error code appears when I try to pick up my WiFiBOX
The troubleshooting steps depend on the error code displayed.
Error code 2002
Possible cause
The rental station may have an unstable network connection.
What to do
Wait a short while and try the pickup process again several times.
If staff are available nearby, such as at a hotel or shop, ask the front desk or store staff to restart the rental station.
Showing this screen to the staff may help them assist you more quickly.
If the issue continues
Please contact our Customer Support Center.
Error code 2009
Possible cause
All WiFiBOX devices in the rental station may have insufficient battery power and cannot be dispensed.
What to do
If staff are available nearby, such as at a hotel or shop, ask the front desk or store staff whether a fully charged WiFiBOX is available.
Showing this screen to the staff may help them assist you more quickly.
If the issue continues
Please contact our Customer Support Center.
Other error codes
Make a note of the error code displayed and contact our Customer Support Center.