WiFiBOX Support Portal | Home

On this page, you can access support information and contact WiFiBOX support.
You can read support articles to find solutions or proceed to contact us via phone, email, or chat.

By creating an account and logging in to the support portal, you can view your previous inquiries (tickets) and their status.

*Please note that the support portal account is separate from your WiFiBOX rental service account.*


    There are currently no special announcements.

      Please check the Frequently Asked Questions first

      Many issues can be resolved quickly by checking our FAQ and support articles before contacting support.


        How to Contact Us

        Send a Message
        Our support team will review your message and reply by email. Please use this option if your inquiry is not urgent.
        Start a Chat
        You can use chat support from the chat widget at the bottom right of the screen. During busy periods, you may only be connected to the chatbot instead of a live agent.
        Call Us
        A dedicated phone support line is available for troubleshooting assistance.
          Support Hours
          Support hours vary depending on the type of inquiry.
          General Questions and Inquiries
          9:00 – 18:00
          WiFiBOX or Rental Device Troubles
          Available 24 Hours



            • Popular Articles

            • Why can't I create a new account?

              You may already have an account registered with the same email address. In some cases, new account registration may also be restricted for certain email addresses for security reasons. Please try logging in first. If you cannot log in, registering ...
            • Can I place an order without creating an account?

              No. You must create an account before placing an order. Account registration is required to use our service. Account registration is required To use our service, you must create an account in advance. Please complete your account registration before ...
            • Can I register multiple accounts with the same email address?

              No. Only one account can be registered per email address. Account registration limit per email address Only one account can be registered with each email address. You cannot create multiple accounts using the same email address. If you need multiple ...
            • Can I update my account information?

              Yes. You can update your account information from My Page. How to update your account information You can update your account information by going to My Page and selecting Edit/View Account Information. Access My Page here. Important: Your registered ...
            • What should I do if I registered with the wrong email address?

              The appropriate action depends on your situation. Please check whether you have already placed an order. If you have not placed an order yet Please create a new account using the correct email address. You do not need to use the account that was ...